Terms & Conditions

Last updated: November 13, 2026

These Terms & Conditions ("Terms") govern your use of the CertExamz website and enrolment in any CertExamz training program. By accessing our website or enrolling in a course, you agree to these Terms.

1. Services

CertExamz provides instructor-led and online training to help learners prepare for professional IT certification exams. The certification exams themselves are conducted by independent certification bodies, and CertExamz does not issue those certifications.

2. Enrolment & payment

• Enrolment is confirmed once the course fee is paid in full, or the first instalment is paid where an instalment plan is agreed.
• Course fees do not include official exam fees or vouchers unless stated in writing.
• All prices are subject to applicable taxes.

3. 100% Pass Guarantee

We are committed to your success. If you do not pass your certification exam after completing our training, CertExamz will provide free re-training, additional mentoring sessions and exam preparation support until you pass, subject to the following conditions:

• You attended at least 90% of the scheduled live sessions.
• You completed all assignments, labs and the mock exams provided in the course.
• You scored at least the recommended readiness score in our final mock exam before attempting the official exam.
• You attempted the official exam within 90 days of completing the course.
• You share a copy of your official score report within 15 days of the exam.

The guarantee covers CertExamz training and support. Official exam fees and retake fees charged by the certification body are not covered unless agreed in writing at enrolment.

4. Batch schedules & rescheduling

CertExamz may reschedule sessions due to trainer availability or unforeseen circumstances and will inform you in advance. Learners may request a batch transfer, subject to availability.

5. Cancellation & refund policy

• Cancellation requests made before the course start date are eligible for a refund, minus any administrative or payment processing charges.
• Once the course has started, fees are non-refundable, but you may transfer to a later batch.
• Exam vouchers, once purchased, are non-refundable and subject to the certification body's policies.
• Approved refunds are processed within 7–14 working days to the original payment method.

6. Learner conduct

You agree to behave respectfully in sessions and not to share login credentials, record sessions without permission, or distribute course materials. CertExamz may suspend access without refund for misconduct.

7. Intellectual property

All course content, study material, recordings and website content are owned by CertExamz or its licensors and are provided for your personal learning use only. Copying, reselling or redistributing them is prohibited.

All certification names, logos and trademarks shown on this website belong to their respective owners and are used for identification only. Their use does not imply endorsement by or affiliation with those organisations unless explicitly stated.

8. Exam integrity

CertExamz provides legitimate training and practice material only. We do not provide, support or condone the use of real exam questions ("dumps"), proxy testing or any activity that breaches certification body rules.

9. Limitation of liability

To the extent permitted by law, CertExamz is not liable for indirect or consequential losses arising from use of our services. Our total liability is limited to the course fee paid by you.

10. Changes to these terms

We may update these Terms from time to time. Updated Terms will be posted on this page and apply from the date of posting.

11. Governing law

These Terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts in Indore, Madhya Pradesh.

12. Contact